Return Policy


Our refund and return policy is in addition to your rights under the Australian Consumer Law.

If you purchased a product from Prices Plus that you believe is not of acceptable quality, fit for purpose, or does not match the description, then you may have rights to a remedy under the Australian Consumer Law and we will be happy to offer you an exchange or refund. You will need to provide your receipt or other adequate proof of purchase.

If you cannot provide proof of purchase, Prices Plus may provide a refund or exchange at our discretion provided that the product was sold exclusively by Prices Plus.


We also offer a refund or exchange if you change your mind within 30 days of purchase provided that:

    • You provide the original receipt or adequate proof of purchase. A refund will be given using your original payment method.
    • Items are unused/unworn and in their original packaging, including all manuals and accessories, and must be in original condition to be resold.
    • If you cannot provide proof of purchase, we will offer you an exchange to the value of the current price of that product.

Please choose carefully as goods on which a change of mind return is not available are:

    • Bedding accessories E.G. quilts, underlays, and pillows.
    • CD’s/DVD’s without the shrink wrap intact.
    • Cosmetics, including fragrances.
    • Gift Cards.
    • Hosiery.
    • Personal care items E.G. electronic toothbrushes, foot spas, hair straighteners, hair removal devices etc.
    • Swimwear.
    • Underwear.